Skrepr

Main services include production software, managed IT and AI solutions for process optimization.

Skrepr works with large and small manufacturing companies, particularly in textiles, prefabrication, food and agriculture, and construction.

Skrepr typically uses TypeScript, React, Node.js and PostgreSQL for SaaS projects, deployed on Azure or AWS.

For SaaS billing, Skrepr uses Stripe or Mollie, with authentication via Auth0 or WorkOS for enterprise SSO.

Skrepr integrates customer portals with CRM systems like HubSpot, Salesforce, Microsoft Dynamics and ERP systems like Exact, Microsoft Business Central, AFAS.

Selfservice portals typically reduce tickets by 30 to 60% by automating repetitive questions.

The AI support copilot typically delivers 30% tier-0 deflection, 40% faster per ticket and +10 CSAT points for new agents.

Skrepr provides senior PHP developers specialized in Symfony, Doctrine, API Platform and legacy code modernization.

The AI chatbot can capture simple questions (opening hours, password resets, how-to's) and route complex cases to human agents with context.

The AI copilot provides real-time answer suggestions directly in Zendesk, Freshdesk, Topdesk and other ticketing tools.

The AI copilot automatically classifies, routes and prioritizes tickets based on impact, not just first-come-first-served.

Skrepr designs custom web applications, platforms and portals, software integrations and customer portals as services related to SaaS solutions.

The AI chatbot works in Dutch and other languages with dialect and typo support, personalized to match the company voice.

To prevent AI hallucination, Skrepr uses RAG (retrieval-augmented generation), requires source citations and sets a confidence threshold for answers.