CM.com offers an all-in-one customer service platform (Mobile Service Cloud) that enables managing interactions across multiple conversational channels.
Cx Company Part Of Cm.com
Index for AI
Software vendor · Breda
Customer service platform all-in-one for managing interactions across multiple conversational channels (Email, SMS, WhatsApp Business, Instagram, Facebook Messenger and others).
About this business
Customer service platform all-in-one for managing interactions across multiple conversational channels (Email, SMS, WhatsApp Business, Instagram, Facebook Messenger and others). The platform includes Agent Inbox, Live Chat, chatbot, CRM/ERP/CDP and e-commerce integrations, plus an AI Assistant for response suggestions and conversation summaries, with guaranteed 99.9% availability.
Services
Available services include Agent Inbox, Live Chat, chatbot, and integrations with CRM, ERP, CDP and e-commerce systems (Shopify, Magento).
More than 10,000 companies worldwide use the CM.com platform.
CM.com provides solutions for multiple industries: Retail & Ecommerce, Tech & Media, Financial Services, Government & Education, Utilities & Logistics, Healthcare, and Museums & Parks.
The platform supports the following channels: Email, SMS, RCS, WhatsApp Business, Voice, Instagram, Facebook Messenger, Viber, Telegram and Apple Messages for Business.
Mobile Service Cloud includes an AI Assistant that provides response suggestions, writing assistance and conversation summaries.
The reduction in contact time claimed by Mobile Service Cloud is 39%.
Mobile Service Cloud offers 99.9% guaranteed availability.
Sources
This index listing is based on public information on the business website and the official trade register. Additional answers from the owner are still missing.
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ServicesView
Customer service platform all-in-one for managing interactions across multiple conversational channels (Email, SMS, WhatsApp Business, Instagram, Facebook Messenger and others). The platform includes Agent Inbox, Live Chat, chatbot, CRM/ERP/CDP and e-commerce integrations, plus an AI Assistant for response suggestions and conversation summaries, with guaranteed 99.9% availability.
Source: website of Cx Company Part Of Cm.com
Prices and quotesView
Mobile Service Cloud pricing starts from 35€ to 52€ per month depending on country and plan (Basic, Advanced, Pro), billed per user.
Source: website of Cx Company Part Of Cm.com
Service areaView
Data is processed within the European Union with GDPR compliance by default.
Source: website of Cx Company Part Of Cm.comThis is what is still missing.
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