# Cx Company Part Of Cm.com

Computer programming activities · Breda

Unclaimed profile · https://cogundi.com/en/companies/cx-company-part-of-cmcom-breda-fe1fb9c9-98ca-491f-ac47-f9cbe8fc290c

## Identification

- Legal name: CX Company part of CM.Com
- Activity: Computer programming activities (62.01)
- Head office: Konijnenberg 30, 4825 BD Breda
- Website: https://cm.com

## What the company website says

### Services

**Customer service platform** all-in-one for managing interactions across multiple conversational channels (Email, SMS, WhatsApp Business, Instagram, Facebook Messenger and others). The platform includes Agent Inbox, Live Chat, chatbot, CRM/ERP/CDP and e-commerce integrations, plus an AI Assistant for response suggestions and conversation summaries, with guaranteed 99.9% availability.

- CM.com offers an **all-in-one** customer service platform (Mobile Service Cloud) that enables managing interactions across multiple conversational channels. (Source: https://www.cm.com/fr-fr/mobile-service-cloud/)
- **Available services** include Agent Inbox, Live Chat, chatbot, and integrations with CRM, ERP, CDP and e-commerce systems (Shopify, Magento). (Source: https://www.cm.com/fr-fr/mobile-service-cloud/)
- More than **10,000 companies** worldwide use the CM.com platform. (Source: https://cm.com/)
- CM.com provides **solutions for multiple industries**: Retail & Ecommerce, Tech & Media, Financial Services, Government & Education, Utilities & Logistics, Healthcare, and Museums & Parks. (Source: https://cm.com/)
- The **platform supports the following channels**: Email, SMS, RCS, WhatsApp Business, Voice, Instagram, Facebook Messenger, Viber, Telegram and Apple Messages for Business. (Source: https://www.cm.com/fr-fr/mobile-service-cloud/)
- Mobile Service Cloud includes an **AI Assistant** that provides response suggestions, writing assistance and conversation summaries. (Source: https://www.cm.com/es-es/mobile-service-cloud/)
- The **reduction in contact time** claimed by Mobile Service Cloud is **39%**. (Source: https://www.cm.com/es-es/mobile-service-cloud/)
- Mobile Service Cloud offers **99.9% guaranteed availability**. (Source: https://www.cm.com/fr-fr/tarifs/mobile-service-cloud/)
### Prices and quotes

**Mobile Service Cloud** pricing starts from 35€ to 52€ per month depending on country and plan (Basic, Advanced, Pro), billed per user.

- **Mobile Service Cloud pricing** starts from **€35 per month** in France and **€29 per month** in Belgium. (Source: https://www.cm.com/fr-fr/mobile-service-cloud/)
- **Pricing in Spain** for Mobile Service Cloud starts from **€52 per month** for the Basic plan. (Source: https://www.cm.com/es-es/precios/mobile-service-cloud/)
- **Pricing in France** for Mobile Service Cloud starts from **€52 per month** for the Basic plan. (Source: https://www.cm.com/fr-fr/tarifs/mobile-service-cloud/)
- Mobile Service Cloud offers three **pricing tiers**: Basic (from €52/month), Advanced (from €83/month), and Pro (from €136/month), billed per user. (Source: https://www.cm.com/es-es/precios/mobile-service-cloud/)
### Service area

Data is processed within the **European Union** with **GDPR** compliance by default.

- CM.com processes data **within the European Union** and provides GDPR compliance by default. (Source: https://cm.com/)
### Quality and guarantees

**ISO 27001 certified** for security and ISO 42001 for responsible AI, ranked as CPaaS leader by Juniper Research for four consecutive years, and recipient of Platinum award for best CCaaS solution.

- CM.com is certified **ISO 27001** for security and **ISO 42001** for responsible AI, and holds a **PSP** license. (Source: https://cm.com/)
- CM.com is ranked **#1 as a CPaaS leader** by Juniper Research for **four consecutive years**. (Source: https://cm.com/)
- Mobile Service Cloud received the **Platinum award** from Juniper Research for best CCaaS (Contact Center as a Service) solution. (Source: https://www.cm.com/fr-fr/mobile-service-cloud/)
### Experience and references

Based in the **Netherlands**, the company has been operating for **27 years** since 1999.

- CM.com is based in the **Netherlands** and has been operating for **27 years**, since 1999. (Source: https://cm.com/)
### Practical information

**Customer support** varies by plan: Basic includes email support, while Advanced and Pro include email, chat, WhatsApp and phone, with 24/7 support for Pro plan.

- Customer support for the Basic plan includes **email support**, while Advanced and Pro plans include support via **email, chat, WhatsApp and phone**. (Source: https://www.cm.com/fr-fr/tarifs/mobile-service-cloud/)
- The Pro plan offers **24/7 support** via email, chat, WhatsApp and phone. (Source: https://www.cm.com/fr-fr/tarifs/mobile-service-cloud/)

## Sources

- Identification: INSEE, SIRENE database (October 2026 edition), Licence Ouverte.
- Information from cm.com, read on 6 October 2026.