# Topdesk

Schrijven van computerprogramma's · Delft

Niet-geclaimd profiel · https://cogundi.com/nl/bedrijven/topdesk-delft-23add6bf-235f-4625-a7ab-474e8bd54767

## Identificatie

- Statutaire naam: TOPdesk
- Activiteit: Schrijven van computerprogramma's (62.01)
- Hoofdvestiging: Westlandseweg 40, 2624 AD Delft
- Website: https://topdesk.com

## Wat de website van het bedrijf zegt

### Diensten

**Complete ITSM software** offering incident, change, asset and problem management with knowledge base and self-service portal. Includes dashboards, reports, Azure OpenAI integration for translation and summaries, automatic incident classification, and automatic knowledge article creation from resolved cases. Implementation services with analysis, configuration and train-the-trainer training available, plus AI chatbots (Ebbot, Supwiz, Puzzel) via marketplace.

- **TOPdesk** is **IT Service Management** (ITSM) and Enterprise Service Management software. (Bron: https://topdesk.com/)
- TOPdesk offers features including **incident management**, change management, asset management, problem management, knowledge base, self-service portal, dashboards and reporting. (Bron: https://topdesk.com/)
- TOPdesk offers **implementation services** including situation analysis, tool configuration, and team training. (Bron: https://www.topdesk.com/da/services/)
- TOPdesk provides **training using a 'train the trainer' approach** where consultants help helpdesk managers learn and teach others. (Bron: https://www.topdesk.com/da/services/)
- TOPdesk offers **integration with Azure OpenAI** for translation and case summary creation. (Bron: https://www.topdesk.com/da/loesninger/ai-assisteret-service-management/)
- TOPdesk's **Smart Classification** feature automatically categorizes incidents, assesses impact, and sets priority. (Bron: https://www.topdesk.com/da/loesninger/ai-assisteret-service-management/)
- TOPdesk enables automatic creation of knowledge base articles from resolved cases with one click, including automatic translation. (Bron: https://www.topdesk.com/da/loesninger/ai-assisteret-service-management/)
- **Ebbot Chatbot**, **Supwiz Email Bot**, and **Puzzel Chatbot** are AI solutions available via TOPdesk marketplace. (Bron: https://www.topdesk.com/da/loesninger/ai-assisteret-service-management/)
### Levertijden en beschikbaarheid

Customers implementing **AI solutions typically see initial results** within 1-2 weeks.

- TOPdesk customers implementing AI solutions typically see initial results within **1-2 weeks**. (Bron: https://www.topdesk.com/da/loesninger/ai-assisteret-service-management/)
### Kwaliteit en garanties

**Recognized** in the Gartner Magic Quadrant 2026 for ITSM.

- TOPdesk was recognized in the **Gartner Magic Quadrant 2026** for ITSM. (Bron: https://topdesk.com/)
### Ervaring en referenties

The support team has **30 years of experience** in ITSM and best practices.

- TOPdesk's **technical support team** has **30 years of experience** in ITSM and best practices. (Bron: https://www.topdesk.com/da/services/)
### Praktische informatie

Customer support offering **knowledge base access**, ticket submission via My TOPdesk and direct team contact. **24/5 support in Danish** for customers in Denmark.

- **TOPdesk customer support** offers access to a knowledge base, the ability to submit tickets via My TOPdesk, and direct contact with the support team. (Bron: https://www.topdesk.com/da/services/)
- TOPdesk offers **24/5 support** in Danish for customers in Denmark. (Bron: https://www.topdesk.com/da/services/)
### Overige informatie

Over **10 million users** work with the software. **6000 implementations** worldwide with average SaaS availability of 99.9%, customer satisfaction of 95%, and availability in multiple languages including Danish, German, English, Dutch and Portuguese.

- More than **10 million users** work with TOPdesk. (Bron: https://topdesk.com/)
- TOPdesk offers an **average SaaS uptime of 99.9%**. (Bron: https://www.topdesk.com/da/services/)
- **95% of TOPdesk customers** are satisfied. (Bron: https://www.topdesk.com/da/services/)
- TOPdesk has delivered **6000 implementations** worldwide. (Bron: https://www.topdesk.com/da/services/)
- TOPdesk is available in multiple languages including **Danish, German, English, Dutch, and Portuguese**. (Bron: https://topdesk.com/)

## Bronnen

- Identificatie: INSEE, SIRENE-database (editie oktober 2026), Licence Ouverte.
- Informatie van topdesk.com, gelezen op 6 oktober 2026.