# Nedbase Digital Agency

Middelburg

Unclaimed profile · https://cogundi.com/en/companies/nedbase-digital-agency-middelburg-c9cddb10-2c32-4283-9aa3-0f5100a6e86b

## Identification

- Legal name: Nedbase Digital Agency
- Head office: Molenwater 81, 4331 SE Middelburg
- Website: https://nedbase.nl

## What the company website says

### Services

Nedbase offers **strategy, design, technology and digital marketing**. The post-project offering includes dedicated customer support, minor maintenance, hosting, domains, SSL and support in a single package, with guaranteed response within 24 hours (business days) and annual satisfaction meetings. Support includes proactive monitoring and site or application security, with requests under 4 hours processed without prior approval and longer requests coordinated in advance with cost estimates.

- Nedbase offers **strategy**, **design**, **technology** and **digital marketing** services. (Source: https://nedbase.nl/)
- Post-project services include a **dedicated customer service**, **minor maintenance**, **hosting**, **domains**, **SSL** and **support** in one all-inclusive package. (Source: https://www.nedbase.nl/service-overeenkomst/)
- Nedbase guarantees a **response within 24 hours** (business days) to support requests. (Source: https://www.nedbase.nl/service-overeenkomst/)
- Nedbase offers **annual meetings** with clients to ensure their satisfaction. (Source: https://www.nedbase.nl/service-overeenkomst/)
- **Customer support** includes **proactive monitoring** and **security** of the website or application. (Source: https://www.nedbase.nl/service-overeenkomst/)
- **Minor maintenance** at Nedbase follows a fair use principle and excludes specialized tasks like design, development or marketing. (Source: https://www.nedbase.nl/service-overeenkomst/)
- **Support requests under 4 hours** are processed without prior approval at Nedbase. (Source: https://nedbase.nl/contact/customer-success/)
- **Support requests over 4 hours** are always coordinated in advance with a cost estimate. (Source: https://nedbase.nl/contact/customer-success/)
- **Support billing** at Nedbase is done **monthly** on a post-calculation basis. (Source: https://nedbase.nl/contact/customer-success/)
### Capacity

Nedbase's team comprises **fifty professionals** divided between creatives, developers, strategists and marketing managers. A **dedicated contact** within customer support provides personal assistance, and a customer success team of 7 collaborators handles requests for sites, online stores, marketing and hosting.

- Nedbase's team comprises **fifty** professionals: creatives, developers, strategists and marketers. (Source: https://nedbase.nl/)
- Nedbase's **customer service** includes a **dedicated contact** within the support team for personal guidance. (Source: https://www.nedbase.nl/service-overeenkomst/)
- Nedbase's **customer success** team comprises **7 employees** handling requests for websites, online shops, marketing and hosting. (Source: https://nedbase.nl/contact/customer-success/)
### Service area

Nedbase is based at **Segeerssingel 8, 4337 LG Middelburg, Netherlands**.

- Nedbase's address is **Segeerssingel 8**, 4337 LG **Middelburg**, Netherlands. (Source: https://nedbase.nl/contact/)
### Quality and guarantees

Nedbase is **certified ISO 27001 and NEN 7510** and received the Best Digital Agency Fullservice 2026 award from Emerce. **Service Level Agreements (SLA)** are offered to manage outages outside business hours, with contact available at 0118-745729 for SLA clients.

- Nedbase is certified **ISO 27001** and **NEN 7510**. (Source: https://nedbase.nl/)
- Nedbase was named **Best Digital Agency Fullservice 2026** by Emerce. (Source: https://nedbase.nl/)
- Clients with a **Service Level Agreement (SLA)** can reach Nedbase outside business hours at **0118-745729**. (Source: https://nedbase.nl/contact/customer-success/)
- Nedbase offers **Service Level Agreements (SLA)** to define how outages are handled outside business hours. (Source: https://nedbase.nl/contact/customer-success/)
### Practical information

To contact Nedbase, call **0118 617 873** or email [email protected]. DNS management access and hosting specialist assistance are available on request, and **0118-744111** is the number for site or application issues during business hours.

- To contact Nedbase, call **0118 617 873** or email **[email protected]**. (Source: https://nedbase.nl/)
- Nedbase offers **DNS management access** and **hosting specialist assistance** upon request. (Source: https://www.nedbase.nl/service-overeenkomst/)
- Nedbase can be reached during **business hours** at **0118-744111** for website or application issues. (Source: https://nedbase.nl/contact/customer-success/)

## Sources

- Identification: INSEE, SIRENE database (October 2026 edition), Licence Ouverte.
- Information from nedbase.nl, read on 6 October 2026.