# Castor Computer programming activities · Amsterdam Unclaimed profile · https://cogundi.com/en/companies/castor-amsterdam-c057d925-c128-485e-8a99-b1e59d71608e ## Identification - Legal name: Castor - Activity: Computer programming activities (62.01) - Head office: Fred. Roeskestraat 115, 1076 EE Amsterdam - Website: https://castoredc.com ## What the company website says ### Services Castor offers a **complete clinical platform** including data capture (EDC), patient-reported outcomes (eCOA/ePRO), data management (CDMS), electronic consent, and AI-powered data extraction. **Managed services** cover data management, multilingual translations with validation, device provisioning, training via Castor Academy with 36 free courses (92% satisfaction), and dedicated customer support. - Castor offers an **EDC** platform (clinical data capture), **eCOA/ePRO** (patient-reported outcomes), **CDMS** (data management), **eConsent** (electronic consent), and **Catalyst** (AI-powered data extraction). (Source: https://castoredc.com/) - Castor's professional services include **data management**, **eCOA services** (translations, licensing, device logistics), **Castor Academy** (training and certification), and **customer support**. (Source: https://castoredc.com/professional-services/) - Castor manages **instrument licensing coordination**, **translation and localization**, **device provisioning**, and a **dedicated support desk** as in-house managed services. (Source: https://castoredc.com/ecoa-services/) - Castor offers **36 free self-paced eLearning courses** via Castor Academy with a **92% satisfaction score**, plus **live instructor-led training sessions** tailored to each study. (Source: https://castoredc.com/ecoa-services/) - Castor offers **device provisioning services** covering selection, shipment, maintenance, inventory management, and warehousing for provisioned and hybrid BYOD device models. (Source: https://castoredc.com/professional-services/) - Castor manages **translations with linguistic validation, forward and back translation, and cognitive debriefing interviews with native speakers**, per industry best practice. (Source: https://castoredc.com/ecoa-services/) - Castor supports **any language** for clinical survey questionnaires through its translation and localization service. (Source: https://castoredc.com/ecoa-services/) - Castor uses **Castor Cortex**, an AI tool that accelerates build, electronic migration, and screenshot generation to enable near simultaneous launch of all languages. (Source: https://castoredc.com/ecoa-services/) - Castor automates the **generation of submission-ready screenshot packages** for every patient-facing screen in each language for institutional review boards (IRB) and ethics committees (EC). (Source: https://castoredc.com/ecoa-services/) - Castor offers a **real-time eCOA monitoring dashboard** providing **centralized visibility** into patient survey compliance, protocol adherence, and cohort transitions. (Source: https://castoredc.com/ecoa-services/) - Castor supports **interventional trials**, **observational research**, **patient registries**, **post-market follow-up studies**, **decentralized trials**, and **real-world evidence generation**. (Source: https://castoredc.com/) - Castor offers a platform designed for **biotech companies**, **pharmaceutical organizations**, **contract research organizations (CROs)**, and **academic researchers**. (Source: https://castoredc.com/) ### Who it is for For **simple** studies, SaaS-only builds may be sufficient; for **complex** studies with multiple languages and proprietary instruments, managed services bridge the gap between visible software costs and hidden administration expenses. - For simple observational studies, **SaaS-only may be the right operational choice**; for complex studies with multiple languages and proprietary instruments, **managed services close the gap** between visible software costs and hidden administrative costs. (Source: https://www.castoredc.com/insight-briefs/ecoa-saas-vs-full-service-hidden-costs/) ### Lead times and availability Setup timelines vary by complexity: **simple EDC** requires 3-4 weeks, **medium** 4-8 weeks, and **high complexity** 8-12 weeks from kickoff meeting to UAT. Managed eCOA studies follow the same timeline. - For low-complexity **EDC** studies, the timeline is **3 to 4 weeks** from kickoff to UAT start; for medium complexity, **4 to 8 weeks**; for high complexity, **8 to 12 weeks**. (Source: https://castoredc.com/professional-services/) - For managed **eCOA** studies, the timeline is **4 to 8 weeks** from kickoff to UAT for low-to-medium complexity, and **8 to 12 weeks** for high complexity. (Source: https://castoredc.com/ecoa-services/) ### How it works Castor uses **Time Travel** to test complex eCOA schedules by advancing patient profiles through time. Teams provide **personalized design consultations** and full-build services with AI-assisted configuration based on study documents and rigorous QA processes. - Castor uses the **Time Travel tool** to test **complex eCOA schedules** by advancing patient profiles through time and generating UAT data to validate future survey triggers. (Source: https://castoredc.com/ecoa-services/) - Castor offers **assisted build services** where Castor teams provide **personalized design consultations**, **best-practice recommendations**, and **expert support** for custom logic and JavaScript implementation. (Source: https://castoredc.com/professional-services/) - Castor offers **full service build** with a **dedicated implementation team**, **AI-driven configuration** based on study documents, and **rigorous QA and validation processes**. (Source: https://castoredc.com/professional-services/) ### Quality and guarantees **Dedicated support** delivers 97% satisfaction with 50.3% of tickets resolved at first contact and 73.4% by second contact. **80% of post-launch changes** are completed within one month, and Castor Standard studies benefit from 99% availability with critical resolution within 6 days maximum. Castor is recognized as Major Contender by Everest Group and highly rated by ISR. - Castor's **dedicated support desk** for eCOA studies has a **97% satisfaction score**, with **50.3% of tickets resolved on first contact** and **73.4% within two contacts**. (Source: https://castoredc.com/ecoa-services/) - **80% of post-launch change requests** for Castor studies are completed within **one month**. (Source: https://castoredc.com/ecoa-services/) - For **Castor Standard** studies, the SLA includes **99% availability** and a **maximum resolution time of 6 days** for critical functionality issues. (Source: https://www.castoredc.com/castor-standard-service-level-agreements/) - Castor is recognized as a **Major Contender in the Everest Group Life Sciences eCOA Products PEAK Matrix 2025** and **rated strongly for customer loyalty** in ISR's 2025 eCOA/ePRO Benchmarking. (Source: https://castoredc.com/ecoa-services/) ### Experience and references Castor has managed over **6,700 ePRO studies** with a library of validated instruments including EORTC, FACT, EQ-5D, SF-36, and PROMIS. In total, **19,000+ clinical studies** for over 900 clients with 99.8% compliance and customer satisfaction exceeding 98%. - Castor has run more than **6,700 ePRO studies** to date, with a library of validated instruments including EORTC, FACT, EQ-5D, SF-36, and PROMIS. (Source: https://castoredc.com/ecoa-services/) - Castor has completed more than **19,000 clinical studies** for over **900 customers** with a **99.8% submission success rate** and customer satisfaction exceeding **98%**. (Source: https://castoredc.com/) ### Practical information Castor provides **24/7 multilingual helpdesk** by phone and email with toll-free numbers and responses within 1 hour. For managed eCOA studies, Castor handles **copyright agreements** and royalty payments for proprietary instruments. - Castor provides a **24/7 multilingual helpdesk** (phone and email) with global toll-free numbers and **response times under 1 hour**. (Source: https://castoredc.com/ecoa-services/) - For managed **eCOA study build services**, Castor manages **copyright agreements** with distributors and **royalty payments** for proprietary scales. (Source: https://castoredc.com/ecoa-services/) ## Sources - Identification: INSEE, SIRENE database (October 2026 edition), Licence Ouverte. - Information from castoredc.com, read on 6 October 2026.